Information

About Us:
-Hawaii orders: 1-3 day delivery after handling
-United States orders: 3-5 delivery after handling
-International orders: 5-12 delivery after handling
-3D Faux Mink/Silk Lashes
-Hawaii originated lash brand
-Wide variety of different styles
-Versatile to fit any eye shape
-Comfortable and reusable up to 25-30 times with proper care

 

Handling:

After your order is placed, please allow 1-3 business days for your order to be shipped out. Order modifications and cancellations are allowed up to an hour after the order is placed.
  
Shipping and Delivery Estimated Times:
-Hawaii orders: 1-3 day delivery after handling
-United States orders: 3-5 delivery after handling
-International orders: 5-12 delivery after handling
  
Shipping Service:
-Shipments are through United States Postal Service (USPS)
-Our shipping service provider does not ship on weekends and/or holidays.
   
Missing Package Policy:
-We are not responsible for any damaged or stolen packages during the shipping and transportation processes, and cannot provide refunds for this purpose.
-If your tracking information states "Delivered" and the address is correct, please contact your local post office and they will help you retrieve your package.
-We are not held responsible if you have entered your address incorrectly.
-Shipping protection/insurance are offered for regular orders, but not for monthly subscriptions.
-Shipping protection/insurance covers lost/stolen packages or damaged items, but not incorrect addresses.
-If you have purchased shipping protection for your order, please go to  https://help.route.com/hc/en-us/requests/new? to file a claim for a refund or credit.
   
Shipping Issues:
-We do not change or edit shipping addresses unless requested by the customer.
-If the address you have entered is marked is marked "Undeliverable" by the post office, the package will be sent back to our store.
-We will charge $3.09 for a new shipping label to resend to the corrected/alternate address. This payment could be sent via Paypal or CashApp.
Paypal: lashbook808@gmail.com
CashApp: @lashbook808
-If you do not want us to resend your package, we can offer you a refund for your items. Unfortunately, shipping fees cannot be refunded.
  
Payment Options & Info:
-We accept Visa, Mastercard, Discover, Amex, Google Pay, Apple Pay and Paypal
-For local transactions and meet ups we accept Cash, Venmo, CashApp, Paypal
-Credit card payments are processed through a secure system
-Our company does not hold or view any credit card information. 
  
Returns:
We do not accept returns of lashes for sanitary purposes
 
Policy & Rights:
-We have the right to refuse service to whom may seem fraudulent or scamming  
  
If you have any questions please see below for contact information.
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